Thank you for choosing D2C Bulldock Private Limited.
We are committed to delivering high-quality agricultural and food products directly from trusted farms. Customer satisfaction is important to us, and this Return & Refund Policy explains the terms under which returns, replacements, and refunds are handled.

1. Eligibility for Returns

Due to the nature of food and agricultural products, returns are accepted only under the following conditions:

Product received is damaged or defective
Wrong product delivered
Product packaging is tampered with during delivery
Product is expired at the time of delivery

To be eligible for a return:

The issue must be reported within 24 hours of delivery
Product must remain unused and in original packaging
Clear photos/videos of the product and packaging must be provided as proof

2. Non-Returnable Items

The following products are non-returnable:

Opened or used food products
Products damaged due to improper storage after delivery
Bulk orders customized as per customer requirements
Items returned without original packaging
Products reported after the return window

3. Refund Policy

Refunds will be processed only after inspection and approval of the returned product or submitted evidence.

Approved Refund Cases

Damaged products
Incorrect item delivery
Missing products in order
Failed delivery due to our error

Refund Method

Refunds will be issued through:

Original payment method
Bank transfer
Store credit (if applicable)

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

4. Replacement Policy

In eligible cases, customers may choose:

Product replacement
Refund
Store credit

Replacement deliveries are subject to product availability.

5. Order Cancellation

Before Dispatch

Orders can be cancelled before shipment confirmation for a full refund.

After Dispatch

Orders cannot be cancelled once shipped.

For bulk or wholesale orders, cancellation charges may apply based on procurement and logistics costs.

6. Bulk Orders & Business Orders

For wholesale, distribution, or custom bulk orders:

Refunds and returns will be handled according to mutually agreed business terms
Partial refunds may apply depending on order status and logistics

7. Shipping Charges

Shipping charges are non-refundable unless the issue is caused by us
In approved return cases, return shipping costs may be covered by D2C Bulldock Private Limited

8. Contact for Returns & Refunds

To request a return, replacement, or refund, contact us with your order details and proof of issue.

D2C Bulldock Private Limited

Email: greenbull307@gmail.com
Phone: +91 7593802122
Address: Door no: 5/2406 Plot no : 69, Velmayil garden, Pongalur Annur tech park, Coimbatore, Thamilnadu 641697

9. Policy Updates

D2C Bulldock Private Limited reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on this page.

Refund and Returns Policy